Reba received an award for having the highest amount of 5 star reviews through our salon software system- Phorest. Clients receive an email from us when they leave the salon giving them an opportunity to rate us 1-5 and leave comments on the service that day on their visit, this helps us keep our service at 5 star and lets us know exactly how the client felt on that visit
In 2016 reba also received an award from RSVP Magazine for Best Customer service in Leinster region of Ireland.This was such a huge honour, we felt our attention to our clients was being recognised and rewarded
At Reba we like to be at the forefront of new Salon concepts, 6 months ago I started working on developing our Reba APP. We have always had our online booking system attached to our website which clients used a lot. Apps are so easy to use now and really help push even more online bookings so we were eager to design our own. We launched our APP 6 weeks ago and we are thrilled when the figures came back with at present 541 clients have downloaded it and are using it.
In January 2016 Reba Stylist Sinead Cullen beat thousands of young stylists in Ireland and England to receive a place on TIGI’s prestigious Youth Generation Team, this took place in TIGI’s London academy and ran over 9 months. Founder of TIGI Antony Mascolo and their artistic team took sinead through all aspects of fashion hair including editorial and runway looks. Sinead was also lucky enough to style the hair for 2 designers in London fashion week. John and myself where so proud of Sinead’s hardwork and 12 staff atteneded the TIGI finale show in Londons Cafe Paris in May.
Reba Launched their training Academy last November at our 10 year anniversary,we now train our assisatants every Monday 9.30-6pm and run this alongside our normal running hair salon which gives clients alot more options from Reba. We also support Rapunzal hair foundation on this training day which donates hair to young kids who suffer with hair lose from sickness or alopecia who need wigs made, we do not charge clients for their haircuts who donate their hair.
Every Stylist who Graduates as a stylist in Reba gets sent to the prestigious Vidal Sassoon Training academy in London for a week long cutting course, we want our staff to provide the best service possible for our clients so we feel this finishes their training to the highest standard.
At present Reba have 3 assistants through to the final stages of the Irish Hairdressing Federation Star Team. These assistants have been competing all over Irelandto get to the final stages and the lucky 4 winners will receive 12 months of training with the Irish Hairdressing Federation worth 24,000 Euro we wish our girls the Best of Luck.
Each year we set up an in-salon photographic competition between our staff to find The Look Of Reba, this winning look goes on to be used in all marketing material and editorial work for the year, Aisling Kenny won it this year and has been featured in RSVP Magazine, The Herald Paper, going forward the is a feature in image magazine and also the Sunday Life magazine
For the past 2 years we have done a retail Competition between all 40 staff to give them an opportunity to win a place to attend the all inclusive 3 day “Milkshake” European Hairshow in Portugal, we run this over 5 months and creates an amazing buzz amongst the staff and mostly increases our retail sales enormously!!
I would like to say personally how honoured myself and John would be to receive the title of Best Hair Salon in the Irish Hair and Beauty awards, as we feel our staff deserve it.
We have dedicated nearly 11 years to the hair and beauty Industry, starting at
24 years old with 2 staff to now having 40+ staff, two 5 star hair and beauty salons and a hair and beauty supplies company!